What is the check-in and check-out policy at Citizenm Chicago Downtown?
Check-in is at 14:00 and check-out is at 11:00.
50 photos
Citizenm Chicago Downtown – A Favorite for Families in Chicago
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Key details
About the Hotel
80 East Wacker Place, Chicago, IL 60601,
- Near Millennium Park
Great
8.8
9.1
4.4
4.4
4-star hotel in Chicago's downtown with a 9.7 location score
Signature Spaces & Living Room
The hotel's signature living room is filled with local artwork and designer furniture from Vitra. Guests can use the communal spaces any time of day to work, read, or socialize. The
Rooms & Technology
Every room includes an iPad that controls the lights, temperature, TV, and blinds. The bed is a king-size with blackout curtains that block all light for better sleep. Rooms have air conditioning, a private bathroom, and a safety deposit box.
Dining & Bar
The hotel's
Location
Business & Fitness
A
Highlights
Signature: Living room with Vitra furniture and local art
Technology: iPad-controlled lighting, curtains, and TV
Dining: 24-hour canteenM bar and restaurant
Location: 9.7 location score, 6 min to Millennium Park
Fitness: Best-equipped hotel gym in Chicago
“This property stands out for its streamlined modernity in the heart of downtown. I particularly appreciate the attention to detail, from the iPad-controlled rooms to the inviting communal spaces showcasing local art. Its central location makes it a smart choice for exploring Chicago's iconic attractions.”
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
- King Room High Floor2 persons14 sq. feet1 King-size bedAir conditioningHeatingroom details
- King Room2 persons14 sq. feet1 King-size bedAir conditioningHeatingroom details
- King Room Premium View2 persons14 sq. feet1 King-size bedAir conditioningHeatingroom details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- No smoking on site
- Wi-Fi
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Allergy-free rooms
- Lift
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Services
- Welcome drink
Dining
- Restaurant
- Bar/ Lounge area
Business
- Business centre
- Meeting/ Banquet facilities
Spa & Leisure
- Leisure/ TV room
Room features
- Air conditioning
- Heating
Bathroom
- Free toiletries
- Sink
Media
- Flat-screen TV
- iPad
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Dining Onsite
CitizenM Chicago Downtown offers a delightful dining experience at canteenM, where international flavors meet a modern aesthetic. Guests can enjoy meals any time of day while soaking in a welcoming atmosphere, perfect for those seeking comfort and flavor in a bustling city.
Citizenm Chicago Downtown Location
80 East Wacker Place, Chicago, IL 60601,
Explore Chicago
Explore Chicago
Millennium Park
15 minutes' walk
Iconic urban park featuring Cloud Gate sculpture and beautiful gardens. Hosts free concerts and art installations.
The Art Institute of Chicago
15 minutes' walk
World-class museum known for its extensive collections of Impressionist and American art. Offers guided tours.
Navy Pier
20 minutes' walk
Vibrant waterfront destination with shops, dining, and entertainment, plus a Ferris wheel with skyline views.
The Magnificent Mile
10 minutes' walk
Famous shopping street lined with high-end stores, historic landmarks, and lovely architecture.
Chicago Riverwalk
9 minutes walking
Scenic waterfront pathway ideal for walking or biking. Offers restaurants, shops, and stunning views of the skyline.
Lake Shore East Park
8 minutes' walk
Urban park offering green space for relaxation, walking trails, and a playground, great for families.
Skydeck Chicago
25 minutes' walk
Thrilling observation deck offering stunning views from the Willis Tower, with the famous glass ledge experience.
Sweetwater Tavern and Grille
2 minutes' walk
Casual eatery specializing in American cuisine, known for its craft beers and hearty dishes. Reservations recommended.
Giordano's
9 minutes' walk
Famous for Chicago-style deep-dish pizza. Bustling atmosphere with family-friendly options and takeout available.
Emerald Loop
3 minutes' walk
Vibrant bar and grill with a diverse menu, perfect for casual dining. Suitable for gluten-free diets.
The Chicago Theatre
11 minutes' walk
Historic venue offering concerts, live performances, and comedy shows. A stunning location for various events.
Signature Lounge
20 minutes' walk
Upscale bar located on the 96th floor of the John Hancock Center, featuring spectacular views and signature cocktails.
Tips on navigating the city
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Property information and rules
Check-in
from 14:00-23:59
Check-out
from 01:00-11:00
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
A full breakfast is served at the price of USD 20.5 per person.
Pets
Pets are not allowed.
Number of floors:
10
Number of rooms:
280
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Show moreShow less
Pros
Great location
Comfortable beds
Good wifi
Cons
Small rooms
Bathroom privacy
Check-in process
Guest reviewsbased on 3067 reviews
Luna from Spain
Single
king room
3 nights in November 2025
|
Reviewed: January 12, 2026
9.4/10
amazinnnng stay!
unique design cool vibe friendly staff
the room's design was so unique, and the whole hotel gave off such a cool vibe, almost like i was in a little world. i would love to see hotels like these near airports and in tourist areas. the staff were so friendly and helpful too!
the tv remote on the ipad glitched a couple of times.
Rooms
9/10
the king room had controls for lights, temperature, and tv all on one ipad, so convenient. a switch by the door turns everything off. the bed was comfy!
Location
10/10
the hotel is centrally located, great. i could walk to many places from the hotel. the area felt safe and accessible!
Service
9/10
the front desk staff were so helpful at check in. they made everything easy and quick! any questions i had were answered immediately.
Dining
9/10
breakfast had fresh, healthy food. some treats! the coffee was strong and flavorful. i loved the variety of options!
Facilities
10/10
the hotel had a modern, artistic lobby with cool things to see. the air conditioning worked so well, keeping the temperature perfect. it was so quiet!
0 Helpful
|
Steve from Australia
Single
King Room
3 nights in November 2025
|
Reviewed: December 22, 2025
6/10
easy check-in friendly staff limited space water pressure
The check-in process was easy. The staff were friendly (i did appreciate that).
The room felt too small. There was very little space to put my belongings and i had to keep my suitcase on the floor. The shower had limited water pressure.
0 Helpful
Thomas from United Kingdom
Single
King Room
3 nights in November 2025
|
Reviewed: December 08, 2025
9/10
modern stay
central location clean room ipad control
the location is very central, close to many interesting points. clean rooms and comfortable. i liked the iPad that controlled everything. staff assistance was ever-present.
the refrigerator didnt work. it was a bad experience.
Service
9/10
the staff offered recommendations when needed. they are very nice and always friendly. they help guests get around, and provided what I needed.
0 Helpful
|
Sam from United Kingdom
Business traveller
King Room City View
3 nights in November 2025
|
Reviewed: November 28, 2025
9.3/10
Modern Stay with a View
colorful lobby self-service check-in modern design tablet controls
I found the lobby very colorful and inviting. Self-service check-in with tablets was efficient, though staff stood ready to assist. The rooms have a modern, clean design accented with color. I appreciated the ability to control everything in the room with a tablet. I liked the night mode feature allowing custom color selection.
I did notice that the soundproofing wasn't perfect. Street noise was occasionally audible.
Facilities
9/10
The hotel provides self-service check-in kiosks, improving the arrival process. Staff members are always available to offer support and address questions. A full bar is present and kitchen service is accessible convenience.
Rooms
9/10
Rooms feature complete touchscreen control, adjusting lighting and temperature easily. The television provided entertainment. Its good size enhanced viewing. The shower's consistently hot water was certainly appreciated.
Dining
9/10
Breakfast included good options, providing sufficient choice. Specialty coffee was available, complementing the meal. The chocolate croissants had a really delicious taste.
Location
10/10
The hotel sits very near to the riverside. Its proximity to Michigan Avenue grants quick access to different stores and eateries. Getting around is really easy because public transport links are nearby.
0 Helpful
|
Show more reviews
FAQs
About Citizenm Chicago Downtown
Is there Wi-Fi available at Citizenm Chicago Downtown?
Free Wi-Fi is available throughout Citizenm Chicago Downtown.
What are the dining options at Citizenm Chicago Downtown?
The hotel features an on-site restaurant that serves international cuisine and a lounge bar.
How far is Citizenm Chicago Downtown from Midway International Airport?
Citizenm Chicago Downtown is located 18 km from Midway International Airport.
What fitness facilities are available at Citizenm Chicago Downtown?
Guests have access to a fitness area within Citizenm Chicago Downtown.
Which popular attractions are near Citizenm Chicago Downtown?
Nearby attractions include Millennium Park (1 km), Cloud Gate - The Bean (1 km), and Ohio Street Beach (2 km).
What amenities are available in the rooms at Citizenm Chicago Downtown?
Rooms at Citizenm Chicago Downtown are equipped with air conditioning, a flat-screen TV, an iPad, and a safety deposit box.
Are there any restaurants within walking distance of Citizenm Chicago Downtown?
Nearby restaurants include Giordano's (0.5 km), Sweetwater Tavern and Grille (0.5 km), and Ocean Prime (0.5 km).
What additional services does Citizenm Chicago Downtown offer?
The hotel offers 24-hour reception, express check-in/out, luggage storage, and a business center.
Is there a bar available at Citizenm Chicago Downtown?
Citizenm Chicago Downtown features a lounge bar for guests.
What type of hotel is Citizenm Chicago Downtown?
Citizenm Chicago Downtown is a modern 4-star hotel located in the Chicago Loop.
What breakfast options are available at Citizenm Chicago Downtown?
A buffet breakfast, including vegetarian and vegan options, is served daily at Citizenm Chicago Downtown.
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